Frequently Asked Questions

Why should I buy books directly from the author?

When you buy books directly from the author, you're not only supporting that author in the absolute best way possible, you're actively combatting things like Jeff Bezos using your hard-earned money to go to the moon. Everyone wins. Except Jeff. Thank you for being awesome. (I do have to admit I love my Kindle. Guess what, though? Buying an ebook from me still means you get to read on your Kindle, or any other device you like!)

I love supporting you directly! Are all your books available here?

A lot of them are! But not all - some are still under traditional publishers, so I don't have the right to sell those on my own store. They're all available at all the other vendors you like, as well as your favorite local bookstore or library!

Where can I find Rachael's podcast?

Are you a writer? You might like my podcast! How Do You Write - http://howdoyouwrite.net

Is this site secure?

Shopify was used by 649 million people last year alone. Checkout is completely secure, and your data is treated with the highest respect.

What payment methods do you accept?

We accept all the typical internet payments, including PayPal, Shopify’s own ShopPay, credit cards, Google Pay and Apple Pay.

What is BookFunnel?

If you buy an ebook or audiobook in my store it will be delivered by BookFunnel, an ebook and audiobook delivery service for indie authors. You can use their fantastic app, their cloud reader, or download the files yourself. Their excellent technical support can be contacted via https://bookfunnel.com/help/

What is the BookFunnel app?

Get the BookFunnel app here!

The Bookfunnel app is just like a Kindle for your phone and tablet - I love using it when buying books direct from an author. It has no ads, no tracking, and no pop-ups. It's available on the iOS, Android, and Amazon Fire stores.

But if you prefer to read on your e-reader, the folks at Bookfunnel can easily make that happen too! It is not required, but does makes the download process faster and simpler.

How can I read the books I buy directly from you?

Oh, man, it's SO easy! You can read the ebooks on almost ALL tablets/Kindles/e-readers! Anywhere that you're used to reading your ebooks, you can read mine, seamlessly. You'll get an immediate email telling you exactly how to do it!

And if you have ANY trouble at all, go here: https://bookfunnel.com/help/

How do I listen to the audiobook I buy directly from you?

So easy! You can listen to your audiobook in the BookFunnel app, which is built specifically for audiobooks. Or you can listen on any MP3 player (including your phone) or you can stream from your browser! Personally, I find their audio app the easiest, and WAY nicer to use than Audible (don't tell Jeff I said so).

And if you have ANY trouble at all, go here: https://bookfunnel.com/help/

How will I receive my ebooks or audiobooks?

When you buy from me, you'll get an immediate email from Bookfunnel which will show you clearly how to read/listen to your book immediately. If the email hasn't arrived in 5 minutes, search your Spam folder or Promotions tab. If you have any trouble at all, click the Help link at the top of the book download page on BookFunnel, or email the awesome folks at help@bookfunnel.com and they'll sort you out right away.

I don't see my question here! What should I do?

For help with BookFunnel, you contact their excellent technical support here: https://bookfunnel.com/help/

For questions about this site you can contact us at support@rachaelherronbooks.com, or use the contact form at the bottom of this page

Question not answered? Contact us here!